Improving Tourism and Hospitality Services pdf epub mobi txt 电子书下载 2024

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Laws, Eric 编

Oxford Univ Pr

2004-10

224

$ 62.15

Pap

9780851999951

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发表于2024-09-25

Improving Tourism and Hospitality Services epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

Improving Tourism and Hospitality Services pdf epub mobi txt 电子书下载 2024

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Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.

Improving Tourism and Hospitality Services 下载 mobi epub pdf txt 电子书