Successful Career Development: A Game Plan is informative for the novice, and contains a wealth of checklists, worksheets, guidelines, templates and step-by-step procedures. This book is organized into chapters based on eight models: The Focused Discussion Model develops oral, written and presentation communication skills. The Time Management Model helps to develop effective practices and set goals. The Effective Decision Making Model provides five clear steps and thirteen actions to encourage effective decisions. The PRIDE Model of Customer Service will teach you the key principles that will benefit you and your customers. The ROAR Process Improvement Model will give you what every organization seeksaproblem solvers. How to Avoid the Pain and Discomfort of Change explains how you can take positive advantage of change. The Staffing Model provides the proper context for effective interviewing because the rationale for the interview must be based on your organizationas staffing philosophy and organizational needs. The Performance Management Model provides a strategy to eliminate the negative connotation associated with performance measurement and provides techniques to incorporate it into the overall staff and team development process.