Anyone who manages more than one direct report becomes, de facto, a team leader, mediator, and communicator extraordinaire. From meetings to training exercises to brainstorming sessions, managers are called upon to lead groups - defining goals and tasks, creating a climate of mutual support, and bridging differences among members to collaborate and innovate. Drawing from their extensive research, teaching, and practical application in the field of counselling and group dynamics, the authors show readers how to master the role of "facilitator" - one who engages others in dialogue, resolves conflicts, and steers groups toward collective solutions. From leading project teams to getting buy-in for new policy recommendations, managers will develop the skills that can be applied in many contexts, wherever people are working in groups, ultimately contributing to greater awareness and understanding of different points of view. Featuring diagnostic exercises, worksheets, examples, and an extensive listing of resources, "The Manager as Facilitator" provides individuals and teams with the tools to promote effective communication, capitalise on diversity, and improve productivity.
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