This best-selling introduction to the basic concepts of business communication is designed to improve the communication skills of entry-level managers and employees, and to serve as a reference for experienced professionals who wish to refresh or update their communication skills. Separate chapters on the communication process, organizational theory and culture, and interpersonal communication theory form the foundation for later discussions of critical listening, nonverbal communication, and obstacles to organizational communication. Two chapters are devoted to interviewing and two chapters examine small groups and leadership processes. Four final chapters offer guidance in informative and persuasive presentations, including full-chapter coverage of language and delivery and full-chapter coverage of the use of visual aids. A highly-visual 4-color design, pedagogy that is as practical as it is effective, and a CD-ROM with sample business and professional scenarios, will help your students engage with the material and apply the text's concepts outside the classroom.