C o n t e n t s 目錄 1 Face to face 2 Letters, telexes and memos 3 On the phone 4 Reports and summaries 5 The place of work 6 Import and export 7 Money matters 8 Delivery and after-sales 9 Visits and travel 10 Marketing and sales 11 Meetings 會議 12 Operations and processes 13 A new job 14 Working together 15 A special project · · · · · · (收起)